Privacy Policy

At Nestella Handmade, your privacy is extremely important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or purchase our handmade products including clay colours, clay pottery, clay kitchenware, clay dinnerware, terracotta jewellery, and clay home décor items.

Information We Collect
When you interact with our website, we may collect the following information:

> Full name, email address, phone number
> Billing and shipping address
> Payment details (processed securely via third-party payment gateways)
> Order details and purchase history
> Communication records (emails, messages, customer support queries)
> Technical data such as IP address, browser type, device information, and cookies

How We Use Your Information
Your information is used strictly for legitimate business purposes, including:

> Processing and fulfilling your orders
> Delivering products safely and on time
> Providing customer support and resolving issues
> Sending order confirmations, updates, and promotional communications (only if opted-in)
> Improving our website, products, and services
> Preventing fraud and unauthorized transactions
> Complying with legal and regulatory requirements

Data Security
We use appropriate administrative, technical, and physical security measures to protect your personal data. While no online system is 100% secure, we continuously work to safeguard your information.

Sharing of Information
We do not sell, rent, or trade your personal information. Your data may only be shared with:

> Trusted payment gateways for transaction processing
> Shipping and logistics partners for order delivery
> Legal authorities if required by law

Cookies
Our website uses cookies to enhance user experience, analyze traffic, and improve performance. You may choose to disable cookies in your browser settings, though some features may not function properly. By using our website, you consent to the terms of this Priva